Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Session generation through API flaws

Currently, set_session_attributes can only set custom attributes while start_session can set most. From a security standpoint it would be better if we could set all attributes using the backend api in order to generate sessions more securely and restrict attribute modification through the user-side start_session url.


Ideal scenario:

  1. generate_session_key is called from backend chat initiation portal which has already authenticated the user.

  2. set_session_attributes is called from backend to populate information like description, customer name, etc.

  3. start_session should then NOT allow identity parameters such as customer.name to be altered by the end user which is in control over the start_session call. Also there might be custom attributes that we want to prevent the user to have control over.

  • Guest
  • Mar 30 2021
  • Future consideration
  • Attach files