Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Reporting on Concurrent Sessions for Reps

This is something that would be useful for any Service Desk to help collect and track on established metrics for a team. Would help with collecting data on what the average concurrent sessions for a Rep is and then use this to establish metrics for a team to then use this moving forward. Example: A team has an expectation of taking at minimum 2 sessions at a time, being able to see that this is happening would be useful.

This would be something used my a management team to help with establishing and monitoring metrics of a team as mentioned above.

If the report could look at the start time of Session 1, than mark any new session with a start time that is newer than Session 1's end time as concurrent.

  • Guest
  • Apr 14 2021
  • Future consideration
  • Attach files
  • Admin
    Duane Simms commented
    28 Apr 02:35pm

    Thank you for reaching out, We do offer this type of of reporting with the Metrics and Real time - Dashboard. We are looking at more dashboards, but would love feedback on this subject.