Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Allow administrators to require agents to create sessions via BRCS files.

BRCS files allow the creation of remote support sessions with embedded external keys to ITIL tickets in systems like ServiceNow. But since this requires an extra step, many agents bypass this feature and create the session directly, making it impossible to easily tell which incident prompted the support session.

It is not currently possible to configure permissions that allow agents to launch a BRCS file to generate a session key, but prevent them from generating a session key themselves in the rep console.

  • Guest
  • Apr 28 2021
  • Future consideration
  • Attach files