Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Longest customer wait time / other options for wait time

There should be a way to give customers / end users an approximate wait that is not a function of available techs, but rather overall wait of existing customers in session.

Right now customers see availability / session waits based on representatives not assisting customers, which skews actual waits. Average wait time isn't good either because as more people queue up--especially in quick succession, that drives overall wait down. However, using the longest wait would give customers joining an indication of what they may be expected to see. That wait would adjust as that customer is helped out.

Position in Queue: # | Longest Wait 00:00:00 | Your Wait: 00:00:00

  • Guest
  • May 14 2021
  • Future consideration
  • Attach files