The Remote Support Jump Client has a lot of extra information in the program name field such as the FQDN of the bomgar appliance, and a 8 digit HEX code/number, and several sets of brackets. In addition to being extraneous to the purpose of the field (name of software), the brackets are causing issues with other applications that are querying the name fields and displaying them. The tools are not expecting brackets and thus the queries are failing. No other product names have brackets so it doesn't appear to be industry standard. And it also causes the field to be longer than it needs to be. For us, it should simply say "Remote Support Jump Client". The version field can display the version so its not needed either.