Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Remove brackets and extraneous info from Program Name field

The Remote Support Jump Client has a lot of extra information in the program name field such as the FQDN of the bomgar appliance, and a 8 digit HEX code/number, and several sets of brackets. In addition to being extraneous to the purpose of the field (name of software), the brackets are causing issues with other applications that are querying the name fields and displaying them. The tools are not expecting brackets and thus the queries are failing. No other product names have brackets so it doesn't appear to be industry standard. And it also causes the field to be longer than it needs to be. For us, it should simply say "Remote Support Jump Client". The version field can display the version so its not needed either.

  • Guest
  • Sep 13 2021
  • Future consideration
  • Attach files