Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Session Reporting API - Distinguish translated messages from original

We would like to be able to distinguish between the original message from a user vs the translated message coming back from the real-time translation service. I guess it could be done by always thinking of the messages as a pair plus look at the difference in destination type but ideally some kind of attribute on the element would be ideal.
<event timestamp="1558785625" event_type="Chat Message">
<performed_by type="customer" gsnumber="13">Mikael Karlsson</performed_by>
<destination type="everyone" gsnumber="0">Everyone</destination>
<body>Hej. kan du hjälpa mig med Jabber?</body>
<event timestamp="1558785625" event_type="Chat Message">
<performed_by type="customer" gsnumber="13">Mikael Karlsson</performed_by>
<destination type="representative" gsnumber="8">Karlsson Mikael</destination>
<body>Hi. Can you help me with Jabber?</body>
  • Guest
  • May 25 2019
  • Future consideration
  • Attach files