Product Ideas Portal
Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.
The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.
Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.
To learn more about how an idea becomes a feature, check out this infographic.
Just to chime in on this, I work for a law firm that has been using Bomgar for years, and have seen a couple of different approaches to solving this. One option is to leverage the default OS browser and invoke it in a window directly from the rep console application. This is different from launching a full web browser window, and having to download a session file. Another is to package Chromium into the rep console software itself, and use that for the SAML authentication.
Below is a link to a Cisco VPN / Duo Access Gateway SAML configuration video showing the experience. I’m not sure how Cisco does this under the covers, but it’s clearly a superior experience than how the rep console works today. I’ve also seen numerous glitches with Edge/Chrome trying to auto download and run the session file. This is really a big inhibiting factor in adopting SAML authentication, and should be prioritized.
https://youtu.be/Xg-wGix4t4o?t=470
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Yes, agree with this idea. Having to open a download in a browser for SAML apps is really clunky. Other SAML-based applications seamlessly logon with this.
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