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89 Vote

SAML authentication without downloading and executing a file (Rep Console)

I do not know if this is possible, but logging in via SAML without a download in the browser would be a lot more comfortable.

  • Guest
  • Jul 15 2019
  • Under evaluation
  • Attach files
  • Guest commented
    10 Oct, 2019 02:13am

    Just to chime in on this, I work for a law firm that has been using Bomgar for years, and have seen a couple of different approaches to solving this.  One option is to leverage the default OS browser and invoke it in a window directly from the rep console application.  This is different from launching a full web browser window, and having to download a session file.  Another is to package Chromium into the rep console software itself, and use that for the SAML authentication.

    Below is a link to a Cisco VPN / Duo Access Gateway SAML configuration video showing the experience.  I’m not sure how Cisco does this under the covers, but it’s clearly a superior experience than how the rep console works today.  I’ve also seen numerous glitches with Edge/Chrome trying to auto download and run the session file.  This is really a big inhibiting factor in adopting SAML authentication, and should be prioritized.

     

    https://youtu.be/Xg-wGix4t4o?t=470

  • Guest commented
    30 Jul, 2019 06:51pm

    Yes, agree with this idea. Having to open a download in a browser for SAML apps is really clunky. Other SAML-based applications seamlessly logon with this.