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87 Vote

Default selection of "My Jump Groups" instead of "Recently Used" or an option to choose

Users were confused and thought they were not assigned any jump clients. It would be easier to have "My Jump Groups" as default or at least an option to switch the default in the appliance.

  • Guest
  • Jul 26 2019
  • Released
  • Sep 27, 2019

    Admin response

    Thank you everyone for the feedback. We plan to change this behavior in 19.2 Remote Support to no longer default to Recently Used. This change will then come to the next major Privileged Remote Access release.

  • Attach files
  • Guest commented
    14 Nov, 2019 10:47pm

    Thanks for the quick response to feedback, it is very much appreciated!

  • Guest commented
    2 Oct, 2019 02:55am

    Our Users are extremely annoyed and disappointed  that theres no way to change the default group either locally on the Rep. Console application or via theAdministrative Interface. 


    Please give us the option:

    1. To remove/disable this "Recently Used" group.

    2. Give us the option to rearrange the "My Jump Groups" section within the Representative Console so we can get rid of this awful experience.


    We're paying a lot of money for Bomgar. Don't make things more difficult for our users when implementing "new features" that end up being an inconvenience if those features have no options to disable/modify them.

  • Guest commented
    26 Sep, 2019 01:36pm

    Our users also are extremely annoyed by having to constantly switch away from "recently used". Please fix.

  • Guest commented
    20 Sep, 2019 09:17pm

    we would like to vote this too, should never have defaulted to recently used. my users are very annoyed

  • Guest commented
    16 Sep, 2019 01:09pm

    I agree with the premise andI would like it to allow us to select the jump group we prefer as I would not specifically want My Jump Groups, but another one of my choosing