Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

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13 Vote

Allow customers to increase number of days that logs are kept on Bomgar Box

Hi, Bomgar currently restricts us to 90 days worth of logs on the bomgar box, We have already setup exports to fileshare of these logs, but they are effectively useless to us as bomgar does not reference these files when we run our audit reports, and our Sox auditors require us to run reports for longer periods.  As we are only utilising 15% disk capacity on bomgar box, we would like the ability to increase this 90 days up to 365 days to cover a full financial year's audit.  I understand that for some clients with many 3rd party connections this may cause a problem, but this is not the case for us, is it possible to have a feature amended to allow us increase the value?

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 21 2019
  • Unlikely to implement
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    22 Oct, 2019 10:09am

    Hi, i can see this issue was raised by another client in Oct 2017 and is "Under Review",  and there are others since then, Given the 2 year time gap, can you advise if any consideration has been given to this request or is this forum actually worth subscribing to?

    thanks

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    22 Oct, 2019 06:44am

    This would also benefit the Remote Support solution.