Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


Add OAuth for email configuration

With Google removing their Less Secure Apps settings from new accounts starting June 15, 2020 and completely removing the service on February 15, 2021, the SMTP setup option currently available for Remote Support powered by Bomgar under Email Configuration will no longer function for customers using Google as their primary email provider. This will disrupt automated notifications to admins for the Remote Support service regarding license usage and appliance function. Going forward, Google accounts will need to be able to be connected to Remote Support via an OAuth 2.0 option in Email Configuration.

  • Guest
  • May 22 2020
  • Under evaluation
  • Attach files
  • Guest commented
    17 May 05:43pm

    oAuth2.0 support would be wonderful since Microsoft also EOL'd Basic Authentication and telling people not to use it anymore.