i work for a canadian retailer that uses the bomgar suite for remote tech support, and we rely on the external key field to keep track of our sessions and workorders. we often have devices pinned in shared jumpgroups and have noticed that jumping back into the client, the external key field is emptied and must be re-entered. this creates a lot of repetitive work maintaining the external key field and risks having sessions lost or abandoned due to missing information. can a feature be added where that field is continuously populated between technicians/sessions until otherwise edited or removed? this would reduce a lot of the frustration our team experiences using this suite!