Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? No problem, you can still share your ideas with us. You can also create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

17 Vote

preserve external key when accessing a pinned jumpclient in bomgar

i work for a canadian retailer that uses the bomgar suite for remote tech support, and we rely on the external key field to keep track of our sessions and workorders. we often have devices pinned in shared jumpgroups and have noticed that jumping back into the client, the external key field is emptied and must be re-entered. this creates a lot of repetitive work maintaining the external key field and risks having sessions lost or abandoned due to missing information. can a feature be added where that field is continuously populated between technicians/sessions until otherwise edited or removed? this would reduce a lot of the frustration our team experiences using this suite!

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 13 2020
  • Future consideration
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