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16 Vote

Set a Default Session Key Timeout in Representative Console

Please allow us to set a default timeout, other than 10 minutes, for session keys.

  • Guest
  • Jul 14 2020
  • Future consideration
  • Attach files
  • Guest commented
    12 Aug, 2020 04:39pm

    Hello Duane,

    We often times need to setup a session but a customer may not be able to get to it within ten minutes. It would be nice to set a default on this on the administration side so that we don't have to change the drop-down manually each/every time we create a session key. Does that make sense? Let me know if I can provide any other info/examples. Thank you for your help and time!

  • Admin
    Duane Simms commented
    12 Aug, 2020 04:32pm

    Jacob, what is the reason for the changing outside of the default time? There is an option to select a longer key for specific sessions and then reps can have it for that session. What is the use case for the change?