Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? No problem, you can still share your ideas with us. You can also create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.

Instructions in customer client to allow Screen Recording on MacOS Endpoints

Instructions for enabling Screen Recording are often difficult for customers to complete, and increase overhead for the service desk and representative. Until the customer is instructed to allow screen recording via their security settings, the representative is limited only to chat. Providing these instructions in the customer client prior to a support session would expedite this process, and decrease the amount of time before a representative could request screen sharing.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 1 2020
  • Future consideration
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    2 Sep 02:04pm

    and Also explaining to them to Click Quit NOW. even though its counter intuitive i know this is an apple thing but anything we can do to get onto customers machines faster would help.