Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

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Seperate Timer Option for Invited user timeout

Hi Team,

In PRA, we currently only have a "Remove User from Session After Inactivity" option, where session timeout is configured for representative.

However, this timer is not applicable if the rep has invited an external user to the session and the external user is actively working on the session.

It would be nice to have a configuration option to configure inactivity timeout for external user.

Current Issue: Because of this issue, we have raised the inactivity timer to 4 hrs. The problem comes in, if the user accidently leave the session open and leave, another user can't jump to the Jump Client.

  • Guest
  • Oct 30 2020
  • Future consideration
  • Attach files