Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

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Base Appliance - TCP Keepalive for Outbound Syslog-TLS Connections

Hi Team,

It would be helpful if TCP Keepalives can be incorporated in outbound Syslog-TLS connections.

Reason being, currently, the Syslog Client on BT appliance have to maintain TLS connection for 2 hours. However, as with most enterprise firewalls, this Syslog-TLS connection is terminated by the firewall after 1 hour, due to TCP idling and no keepalives.

Because of this, any further TCP packets are denied by the firewall, including TCP RST to close the connection. Because of this, a lot of stale connections are left in ESTABLISHED state on Syslog server, eventually raising CPU spikes.

If TCP Keepalives are incorporated, and the firewall will not kill it.

(Another option: Raising Firewall Idle Time to 2 hrs, while this is possible, not very sustainable due to high number of connections on certain firewalls)


  • Guest
  • Nov 6 2020
  • Future consideration
  • Attach files