When inviting external companies via Bomgar for remote/support – (Screensharing) Bomgar is sending out invitations via eMails generated by Bomgar incl. Onetime-Link.
To reduce the risk that someone else just can join (mail get forwarded,hacked ....). The request would be that the Bomgar person invited for the remote-support needs to accept any person to join the screen sharing, to have a chance to authenticate the Person. This would enable to implement risk-mitigation-measures.