Product Ideas Portal

Got an idea for a new feature? Maybe a tweak to make something work even better? Wish there was an integration with another product to make you even more productive? You've come to the right place.

The Product Ideas Portal lets you submit whatever product feedback you have, good, bad, ugly, and anywhere between.

Want to stay anonymous? Don't worry, no email address or name fields are shared on the public portal. You can create an account which lets you vote on other people's ideas and receive updates when your idea's status changes.

To learn more about how an idea becomes a feature, check out this infographic.


36 Vote

Default alert sound should be configurable in Rep console settings Management

In Audible alerts you should be able to change default sound for all users.

  • Guest
  • Feb 2 2021
  • Future consideration
  • Attach files
  • Guest commented
    15 Mar 11:37am

    Very good idea for improvement. Thanks to this, Agents will hear incoming messages.

    Because of the current ''silent'' set up, there were some escalations from Users on missed chats.